Visit our claims page for instructions on how to submit a claim via an online form, email or you can call us. You can also send us a call me back from the claims page and one of our consultants will call you.
It is important to take note of the following time limits regarding claims:
An event that may result in a claim for dread disease or disablement must be reported to 1Life within 3 months of its occurrence.
The initial claim documentation must be sent to us within 3 months of 1Life being notified of the event.
Any additional documents required in order to process the claim need to be forwarded to us within 3 months of us requesting them.
Additional documentation may be required specific to each claim. This will be communicated to the claimant during the process of assessing the claim. Once 1Life have received all of the necessary documentation needed to assess the claim, a valid claim may be paid out within 10 working days.
A claim will be declined if:
No you don’t. Dread disease insurance pay-outs are tax-free so that you can enjoy the full benefit they offer.
No you don’t. You can use your pay-out for any expenses from medical bills to adapting your house to cater for your new circumstances in the event of being diagnosed with a dread disease.