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Claims

At 1Life Insurance we believe that insurance shouldn’t be complicated and that includes quick and easy policy claims.

This page has all you need to know about the claims submission process for 1Life Insurance policyholders and their beneficiaries. And we are here to help you every step of the way! When you make a claim on a 1Life Insurance policy you will be assigned a dedicated claims consultant who will guide you through the process and resolve any queries or concerns you might have.

Funeral and estate planning guide

If you’re planning a funeral for a loved one, download this guide for 1-to-1 advice on what to do when a family member passes away, from planning a beautiful send-off to finalising the estate.

Download my funeral guide


How to claim

Choose how you want to submit your claim, online or via email, or you can chat directly to one of our claims consultants.

To submit your claim online, fill out the form below and upload any claims documents you have. Be sure to complete all the required fields. You can also email your files to your assigned claims consultant at a later stage.

Your details

Please fill in your name
Please fill in your surname
Please type in a valid ID number
Please type in a valid SA number
Please type in a valid email address
Please select the policy
woman

Use the below email addresses to notify us via email of your claim. To speed up the process please include your policy and ID number. A claims consultant will respond to your request by email or call you within 24 business hours.

Send your funeral cover claims to

[email protected]

Send your life, dread, disability and expense protector claims to

[email protected]

guy using mobile phone

Call us on the number below to start your claims process. Please remember to have your policy and ID number on hand. A claims consultant will explain the claims process to you and answer any questions you might have.

Call us on:

0860 10 51 96

woman

Send us a call me back and one of our claims consultants will respond to your request by email or call you within 24 business hours. Remember to have your ID and policy number on hand.

Please fill in your name
Please type in a valid SA number
Please type in a valid email address
Please select the policy
Please type your message here

Enter your name and contact number and one of our consultants will call you back:

Please type in your name
Please type in a valid SA number
Please select what your query relates to
Call me back