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Disability insurance claims

How do you claim on a disability insurance policy?

Visit our claims page for instructions on how to submit a claim via an online form, email or you can call us. You can also send us a call me back from the claims page and one of our consultants will call you.

How long does it take to pay a claim?

Additional documentation may be required specific to each claim. This will be communicated to the claimant during the process of assessing the claim. Once 1Life has received all of the necessary documentation needed to assess the claim, a valid claim may be paid out within 10 working days.

Do I have to pay tax on my disability pay-out?

No you don’t. These types of insurance pay-outs are tax-free so that you can enjoy the full benefit they offer.

Do I have to use my pay-out for medical bills?

No you don’t. You can use your pay-out for any expenses from medical bills to adapting your house or vehicle to cater for a disability.

Enter your name and contact number and one of our consultants will call you back:

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