Staying in touch in uncertain times

COVID-19 and 1Life policies

• Be assured that all valid claims on life and funeral cover policies*, as a result of COVID-19, are fully covered by these policies whether the disease is contracted locally or abroad.
• Life cover policies pay out immediately without any waiting periods.
• A 6-month waiting period for death from natural causes applies to any new funeral cover policies. However, if you already are a funeral policy member and change policies, this waiting period won’t apply if you have already completed the waiting period on your previous policy and the cover you are taking is similar. You also need to have been a member on a previous policy in the last 31 days.
  For example, if you have a funeral policy with one insurer for two months and cancel this policy and take out a similar policy with 1Life, you will only have a four-month waiting period with us. This is because the standard waiting period is six months and you have already completed two of those months on your previous policy.
• Qualifying claims settled in as little as 5 minutes.
• Grocery benefits on funeral policies are now payable upfront to help you provide for your family in their time of need.
• Your life cover amount can be reduced for a period of time and increased later penalty-free.
• Should you wish to do your HIV test, non-invasive HIV testing is available at your nearest Clicks or DisChem pharmacy.

Staying in touch

We can upgrade policies; process claims and make amendments directly over the phone.

While we remain committed to supporting you during these changing times you may experience longer call times than usual due to the national lockdown. Your patience and understanding are appreciated.

Claims: to submit a claim e-mail [email protected].

Customer support: for any customer support queries e-mail [email protected].

General enquiries: contact us for any general enquiries.

To view and make changes to your life insurance policy, request a quote or increase your cover amount you can also use the policyholder USSD service. Simply dial *120*101#

Click here to visit the Department of Health's COVID-19 portal.