1Life Rewards: Terms and conditions

1. Definitions and purpose of Terms and Conditions:

In these Terms and Conditions the following words and expressions shall have the following meaning: "we", "us" and "our" refers to 1Life Rewards & 2005/027193/06 including of our subsidiaries; "you", "your" or "yourself" refers to the person using the website; "website" means the collection of web pages located at https://www.1life.co.za.

Links to third party websites are provided for convenience only and may be discontinued at any time. The fact that it provides a link to a third party website does not mean that we endorse, authorise or sponsor that website nor that we are affiliated to such website's owners or sponsors.

2. About 1Life Rewards:

The 1Life Rewards benefit is brought to you by 1Life, it is available to any client who is over the age of 18 and pays the monthly fee.

Rewards will be accessible and redeemable as long as the fee is paid in terms of this benefit. Your 1Life Rewards will be activated following confirmation of successful payment of your monthly fee. The fee payable for the 1Life will escalate annually. This increase is expected to be around Consumer Price Index rate plus 1% per annum, but may vary due to the underlying cost of the rewards. In addition to this, rewards benefits may be reviewed from time to time and the fee is subject to change with 31 days’ notice.

Members will not be entitled to receive access to any rewards benefits where the monthly fee is not paid.

We may, from time to time, run additional specials within 1Life Rewards which are valid for a limited period only. Specific Terms and Conditions for these specials will be available on the website when necessary.

Access to rewards and benefits will be available so long as rewards fee is paid.

If we have not collected your monthly fee, you will lose access to 1Life Rewards benefit .

You have the right to cancel the 1Life Rewards by giving us 31 days’ notice. The fee paid during this notice period will not be refunded. You will have access to 1Life Rewards during this notice period. If you cancel within the 31-day cooling off period, commencing from the date of sale, if the monthly fee was received, it will be refunded.

However, please note that you are only able to re-activate the 1Life Rewards benefit twice in any 12 month period.

Cover on your insurance policy is only subject to the insurance premium being paid and is not dependent on the 1Life Rewards programme fee being paid.

For any queries or should you wish to lodge a complaint please contact us on 0860 105 194. Detail of the full complaints procedure are contained on https://www.1life.co.za. The duration of the membership and quantity of rewards may be extended or curtailed at our discretion.
All participants must:

• Be legal residents in the Republic of South Africa;
• Be currently residing in the country at the date of the commencement of membership to CBC Rewards programme;
• Be at least 18 years old; and
• Be in the possession of a valid South African Identity book or Passport (if Foreign National);
• Have an up to date and DebiChecked linked insurance policy

The 1Life Rewards programme is offered subject to these Terms and Conditions, and in order to become a 1Life Rewards programme member, these terms and conditions must be accepted.

• Errors and omissions may be accepted at our discretion.
• Failure by 1Life to enforce any of its rights at any stage does not constitute a waiver of those rights.
• We may extend the period of certain benefits at our discretion and members will be informed via in-app message when this occurs.
• Delivery of the rewards and coupon/s will be made available via the 1Life Rewards App. To redeem some rewards you may be required to contact an external third party. Details will be provided on the App.

3. Coupons benefit terms and conditions:

1Life Rewards programme. The coupons are only redeemable at selected retailers within South Africa, which are available on the 1Life Rewards App or website at https://www.1life.co.za. These may change from time to time. The coupons cannot be exchanged for cash. The coupons are only valid until the stipulated expiry date and whilst stocks last. The member is limited to 50 grocery coupons per month.

Each digital coupon is redeemable via the 1Life Rewards App up to 5 times per month. The items that have coupons applied may change at our discretion.

4. Coupons benefit procedure for utilisation:

Digital Coupons:

• Open the Google Play or Apple App Store on your Smartphone.
• Search for the 1Life Rewards App and download. The download is at your own cost.
• To redeem your coupons, Login or Register if you are a first time user of the 1Life Rewards App.
• Utilisation of the App is FREE to use on all major SA networks.
• Please note that 1Life Rewards programme may take between 24 and 48 hours to activate on the 1Life Rewards App.
• You will not be able to access the 1Life Rewards programme until you have paid your fee.
• Select your coupons from the relevant retailer by following the prompts.
• Show the coupon code(s) at the till along with the product you wish to redeem the discount on.
• The 1Life Rewards App may at times be unavailable due to routine maintenance.

Dis-Chem WiCode Coupons:

• Select the coupons you wish to use when shopping at Dis-Chem.
• You will receive a single WiCode that contains all the selected coupons added to your basket.
• The WiCode will be a single 7-digit number, which can be accessed in My Wallet – Coupons.
• Once the items have been scanned, inform the cashier that you have coupons and give your WiCode to the cashier at the till after your items have been scanned.
• A WiCode will remain valid for 24 hours only, where after it will expire and you will need to request a new coupon. If it is expires, you will have been deemed to have used one (one of 5) of your coupons per product.
• You can redeem each coupon up to 5 times each month.

5. Travel benefit terms and conditions:

All bookings must be done via the 1Life Rewards Contact Centre by calling 0878 250 045 during working hours which are Monday to Friday from 08h00 to 17h00 and Saturdays from 09h00 to 13h00. The 1Life Rewards Contact Centre is not open on Sundays and Public Holidays.

Tickets are only confirmed upon receipt of payment into the nominated bank account for which banking details will be provided to the member. Bookings are subject to availability. The discount is only applicable for:

• Eldo Coaches routes within the borders of South Africa.
• The discount applicable is 15% off the normal fare price of the Eldo Coaches Intercity, Executive Services and Express charters.
• The discounts will be accessible only if your programme fees are up to date.
• Tickets issued are subject to the full Terms and Conditions as set out on www. eldocoaches.co.za/terms-conditions, some of which are highlighted above.
• The passenger, by accepting and using the ticket, confirms that he/she has been given an adequate opportunity to read and understand the Eldo Coaches terms and conditions and that he/she is aware of all of their terms and conditions.

Retail benefits terms and conditions:

6. Edgars

To qualify for the 10% discount members must purchase an electronic Edgars gift card and load it with the value required.

The discounts will be accessible only if your 1Life Rewards programme fees are up to date.

• All electronic gift voucher purchases must be done via the 1Life Rewards App.
• The bearer of the Electronic Gift voucher may use the Electronic Gift voucher to purchase merchandise from any Edgars store.
• The Electronic Gift voucher will only be accepted if a valid Electronic Gift voucher number in an electronic format is presented to the cashier.
• All Edgars gift vouchers have specific Terms and Conditions as set out below;
• The bearer of the Gift voucher may use the Gift voucher to purchase merchandise from any Edgars store.
• The Gift voucher is valid for a period of 36 months from date of activation or upon full redemption thereof, whichever occurs first. The gift voucher may not be topped up. The Gift voucher may not be:
  • Used for the payment of an Edgars account;
  • Exchanged for cash; or
  • Used to purchase airtime;
  • No cash change will be given on purchases made with the Gift vouchers.
• For security reasons, this Gift vouchers should be kept in a safe place. If stolen, it may still be used to make unauthorised/fraudulent purchases.
• We will not be held liable for any claims resulting from lost/stolen gift vouchers, including replacement thereof.
• Lost or stolen Gift vouchers will not be replaced or refunded. However, if you are in possession of the Gift voucher number, you can call the Edgars Gift Card Centre on 0860 692 274 to report if lost or stolen. We will then block the remaining amount on the Gift voucher and transfer it to another Gift voucher, available when you next visit any Edgars store.
• Gift voucher balances can be checked in-store at a till point or by calling the Edgars Gift Card Centre on 0860 692 274.
• If the full value of your Electronic Gift voucher is not used on your first purchase, the balance will be transferred to a physical Gift voucher.
• The Electronic Gift voucher cannot be topped up or be SMS’d to someone else.
• Should the Electronic Gift voucher be deleted, or the Customer’s cell phone lost/stolen, Edcon will not be liable for any reimbursement of any nature. The usage of the Electronic Gift voucher is solely at the risk and discretion of the Customer.
• Edcon will not be held responsible for any cellular network service operator's delay in forwarding an Electronic Gift voucher to you.
• The Electronic Gift voucher will only be accepted if a valid Electronic Gift voucher number in an electronic format is presented to the cashier.

7. TFG

To qualify for the 6% discount members must purchase a TFG electronic gift voucher/eGift card and load it with the value required.

The discounts will be accessible only if your 1Life Rewards programme fees are up to date.

• All electronic Gift Voucher/eGift card purchases must be done via the 1Life Rewards App and cannot be purchased with cash or on a TFG account.
• The bearer of the Electronic Gift voucher/eGift card may redeem the Electronic Gift voucher/eGift card to purchase merchandise from any @home, @homelivingspace, American Swiss, Archive, Colette, Donna, Due South Escapes, Exact, Fabiani, The FIX, Foschini, G-Star Raw, hi, Markham, Mat & May, Relay Jeans, Soda Bloc, sportscene, Sterns and Totalsports.
• All TFG gift vouchers have specific Terms and Conditions as set out below;
• Gift Voucher/eGift Card is valid for a period of 36 months from date of purchase or upon full redemption thereof, whichever occurs first The Gift Voucher/eGift Card may not be:
  • Redeemed outside of South Africa.
  • Used to reduce an outstanding balance on a TFG or RCS account.
  • Used to purchase mobile airtime or data.
  • Exchanged for cash.
• Gift Voucher/eGift Card purchases and redemption transactions cannot be reversed.
• Gift Voucher/eGift Card cannot be redeemed if a store is offline.
• No cash change will be given on purchases made with the Gift Voucher/eGift Card.
• Change for any value remaining on a Gift Voucher/eGift Card after redeeming it will be credited to a Gift Voucher/eGift Card and will not be given to you in cash.
• Gift Voucher/eGift Card can be redeemed in conjunction with another voucher when making a purchase online or in-store.
• Gift Voucher/eGift Card can be used in full or for part payment of goods which you buy in-store or online.
• Gift Voucher/eGift Card balances can be checked in-store at a till point or by calling the TFG customer services line on 0860 576 576.
• Gift Voucher/eGift Card are treated as cash and therefore any lost or stolen Gift Voucher/eGift Card will not be replaced.
• We will not be held liable for any claims resulting from lost/stolen gift cards, including replacement thereof.
• If your Gift Voucher/eGift Card is lost or stolen, you must report this at your closest TFG store or call the TFG customer services 0860 576 576. The Gift Voucher/eGift Card will be blocked immediately and will only be replaced if the value on the Gift Voucher/eGift Card has not yet been redeemed.
• The usage of the Gift Voucher/eGift Card is solely at the risk and discretion of the Customer.
• For full eGift Card terms and conditions visit https://www.tfg.co.za.

8. Woolworths

To qualify for the 3% discount members must purchase a Woolworths electronic Gift Voucher/Gift card and load it with the value required.

The discounts will be accessible only if your 1Life Rewards programme fees are up to date.

• All electronic Gift Voucher/Gift card purchases must be done via the 1Life Rewards App and cannot be purchased with cash or on a Woolworths account.
• The bearer of the Electronic Gift Voucher/Gift card may redeem the Electronic Gift Voucher/Gift card to purchase merchandise from any Woolworths stores.
• The client must present the Electronic Gift Voucher together with proof of identification to the till operator and the gift voucher will be transferred into a physical Gift Card
• All Woolworths Gift Cards have specific Terms and Conditions as set out below;
• Gift Card is valid for a period of 36 months from date of purchase or upon full redemption thereof, whichever occurs first. The Gift voucher may not be:
  • Used to reduce an outstanding balance on a Woolworths account, Woolworths Loan or Visa account or utilities account.
  • Used for purchases at any Engen or Woolworths outside the Republic of South Africa;
  • Exchanged for cash; or
  • Used to purchase mobile airtime or data;
• Gift Card purchases and redemption transactions cannot be reversed.
• Gift Cards cannot be redeemed if a store is offline.
• No cash change will be given on purchases made with the Gift Card.
• Change for any value remaining on a Gift Card after redeeming it will be credited to a Gift Card, and will not be given to you in cash.
• Gift Cards can be redeemed in conjunction with your WRewards card when making a purchase in-store.
• Gift Cards can be used in full or for part payment of goods which you buy in-store.
• Gift Card balances can be checked in-store at a till point or by calling the Woolworths customer services line on 0860 022 002
• Gift Card are treated as cash and therefore any lost or stolen Gift Card will not be replaced.
• We will not be held liable for any claims resulting from lost/stolen gift cards, including replacement thereof.
• If your Gift Card is lost or stolen, you must report this at your closest Woolworths store. The Store will contact the Gift Card Department during office hours. If its afterhours/weekends stores will contact the IT Department and send the Gift Card Department an email. Alternatively the client can call the Woolworths customer services 0860 022 002 or send an email Woolworths support directly [email protected]. The Gift Card will be blocked immediately and will only be replaced if the value on the Gift Card has not yet been redeemed.
• The usage of the Gift Card is solely at the risk and discretion of the Customer.
• For full Gift Card terms and conditions visit https://www.woolworths.co.za

9. Dis-Chem

To qualify for the 3% discount members must purchase a Dis-Chem electronic gift voucher and load it with the value required.

The discounts will be accessible only if your 1Life Rewards programme fees are up to date.

• All electronic WiCode Voucher purchases must be done via the 1Life Rewards App and cannot be purchased with cash.
• The bearer of the Electronic WiCode Voucher may redeem the Voucher to purchase merchandise from any Dis-Chem store.
• All Dis-Chem WiCode Vouchers have specific Terms and Conditions as set out below;
• The Voucher is valid for a period of 36 months from date of purchase or upon full redemption thereof, whichever occurs first the Voucher may not be:
  • Exchanged for cash; or
  • Used to purchase mobile airtime or data;
• WiCode Voucher purchases and redemption transactions cannot be reversed.
• WiCode Vouchers cannot be redeemed if a store is offline
• No cash change will be given on purchases made with the WiCode Vouchers
• No change for any value remaining on a WiCode Voucher after redeeming will be credited or given to you in cash. WiCode Vouchers can be redeemed only once.
• A WiCode Voucher can be redeemed in conjunction with a coupon when making a purchase in-store.
• A WiCode Voucher can be used in full or for part payment of goods which you buy in-store or online.
• WiCode Vouchers are treated as cash and therefore any lost or stolen Gift Vouchers will not be replaced.
• We will not be held liable for any claims resulting from lost/stolen gift cards, including replacement thereof.
• The usage of the WiCode Voucher is solely at the risk and discretion of the Customer.
• For a full list of Dis-Chem’s Electronic Voucher use and terms and conditions, visit https://www.Dis-Chem .co.za

10. Shoprite, Checkers or Checkers-Hyper

To qualify for the 3% discount members must purchase a Shoprite, Checkers or Checkers-Hyper

Electronic Gift voucher/Virtual voucher and load it with the value required.

The discounts will be accessible only if your 1Life Rewards programme fees are up to date.

• All electronic Gift voucher/Virtual voucher card purchases must be done via the 1Life Rewards App and cannot be purchased with cash.
• The bearer of the Gift voucher/Virtual voucher may redeem the Gift voucher/Virtual voucher to purchase merchandise from any Shoprite, Checkers, Checkers-Hyper, House & Home and Usave stores.
• All Shoprite, Checkers or Checkers-Hyper Gift voucher/Virtual Vouchers have specific Terms and Conditions as set out below;
• Gift voucher/Virtual Voucher is valid for a period of 36 months from date of purchase or upon full redemption thereof, whichever occurs first The Gift voucher/Virtual Voucher may not be:
  • Used to make purchases at Usave mobile stores, MediRite Pharmacies or at Money Market counters;
  • Exchanged for cash; or
  • Used to purchase mobile airtime or data;
  • For online purchases;
• Gift voucher/Virtual voucher purchases and redemption transactions cannot be reversed.
• Gift voucher/Virtual voucher cannot be redeemed if a store is offline.
• No cash change will be given on purchases made with the Gift Voucher/Virtual Voucher.
• No change for any value remaining on a Gift Voucher after redeeming will be credited or given to you in cash. Gift voucher/Virtual voucher can be redeemed only once.
• Gift voucher/Virtual voucher can be redeemed in conjunction with a coupon when making a purchase in-store.
• Gift voucher/Virtual voucher can be used for goods which you buy in-store.
• Gift voucher/Virtual voucher balances can be checked in-store at the Money Market counter or by calling the Shoprite, Checkers or Checkers-Hyper customer services line on 0800 010 709.
• Gift voucher/Virtual voucher are treated as cash and therefore any lost or stolen Gift voucher/Virtual voucher will not be replaced.
• If your Gift voucher/Virtual voucher Card is lost or stolen, neither Shoprite & Checkers nor its agents will be liable for any reimbursement of any kind.
• We will not be held liable for any claims resulting from lost/stolen gift cards, including replacement thereof.
• The usage of the Gift voucher/Virtual voucher is solely at the risk and discretion of the Customer.
• For full Virtual voucher terms and conditions visit https://www.shoprite.co.za or https://www.checkers.co.za.

11. Nu Metro

Receive discounted movie tickets at selected Nu Metro cinemas

• Only redeemable at selected Nu Metro cinemas.
• Voucher can be redeemed at a Nu Metro Self-Service Terminal ("SST”), Nu Metro cinema box office (ticket counter), and Nu Metro website or via the Nu Metro contact centre.
• Please note that voucher codes will not be accepted at Hyde Park, Parkview Centre, Woodlands, Emperors Palace or Bedford.
• This offer does not apply for 3D, 4DX, Extreme, VIP, Ballet and Opera Circuit.
• Movie Vouchers may not be exchanged for cash.
• The 1Life Rewards member is limited to the purchase of 4 movie vouchers per month.
• Movie Vouchers do not guarantee entry to a cinema, as regular box office booking processes apply and certain performances may be sold out.
• Movie Vouchers are non-refundable and cannot be returned or exchanged once purchased.

The Voucher has specific terms and conditions, as listed below:

• Vouchers marked “2D” are valid for one (1) regular “2D” movie ticket.
• Vouchers marked “2D” are not valid for “3D”, “VIP”, “Xtreme” or “4DX” movies.
• Vouchers marked “2D” are not valid for Scene Xtreme, Scene VIP or 4DX offerings.
• The 1Life Rewards member is limited to 4 movie vouchers across cinemas per month.
• Vouchers may not be exchanged for cash.
• Prepaid vouchers are valid for three 3 months from the date of issue.
• Vouchers do not guarantee entry to a cinema, as regular box office booking Terms and Conditions, as well as processes, apply, and certain performances may be sold out.

Procedure for Utilisation

• Select Nu Metro under the Entertainment section of My Deals and then select Buy Now.
• Select your payment method, then select Pay Now and follow the prompts.
• Complete the PayU process.
• Access Movie vouchers in the My Wallet section of 1Life Rewards under Vouchers.

This benefit is offered subject to Nu Metro’s General terms and Conditions which can be found on https://numetro.co.za/terms-and-conditions/

12. Ster-Kinekor

Receive discounted movie tickets at selected Ster-Kinekor cinemas.

• Each 2D voucher can only be used once by the person to whom it is issued for admission & is redeemable at any Ster-Kinekor Theatre in South Africa except Cine Prestige and 3D movies.
• Each 3D voucher can only be used once by the person to whom it is issued for admission and is redeemable for any movie at Ster-Kinekor Theatres in South Africa except Cine Prestige
• Each voucher can be redeemed at the ticket counter and SST’s (self-service terminals), via Ticketline, or the Ster-Kinekor web or mobi sites.
• The person to whom the voucher is issued is responsible for its safe keeping.
• Lost vouchers will not be replaced. This may include forwarding or access of the correspondence containing the voucher.
• We will not be held liable for any claims resulting from lost/stolen gift cards, including replacement thereof.
• In the event that a voucher is invalid or cannot be found on the Ster-Kinekor system client will need to call the 1Life Rewards contact centre on 0878 250 045 during business hours.
• Vouchers will not be accepted if the voucher number is invalid or cannot be found within the Ster-Kinekor system.
• The voucher cannot be utilized in conjunction with any other special, promotion &/or discount & or any club offerings.
• The 1Life Rewards member is limited to the purchase of 4 movie vouchers across cinemas per month.
• Savings on vouchers are based on regular ticket pricing.
• 1Life Rewards shall not be liable for any financial loss arising out of the refusal, cancellation or withdrawal of any voucher or any failure or inability by the customer to use a voucher for any reason.
• All vouchers and purchases of tickets are subject to Ster-Kinekor’s Terms & Conditions and Admission Terms which form part of these Terms.
• To see the full & latest Terms & Conditions or for movie information, a list of cinema locations, show-times & trailers please visit www.sterkinekor.com or www.sterkinekor.mobi.

The Voucher has specific terms and conditions, as listed below:

• Vouchers marked “2D” are valid for one (1) regular “2D” movie ticket and not valid for “3D” and “Cine Prestige” movies.
• Vouchers marked “3D” are valid for one (1) regular “3D” movie ticket and not valid for “Cine Prestige” movies.
• Prepaid vouchers are valid for three (3) months from the date of issue.
• The 1Life Rewards member is limited to 4 movie vouchers across cinemas per month.
• Vouchers do not guarantee entry to a cinema, as regular box office booking Terms and Conditions, as well as processes, apply, and certain performances may be sold out.
• Vouchers cannot be redeemed for cash in part or whole, is non-refundable or exchangeable, for purposes (including competitions or trade promotions) or to enhance the demand for other goods.

Procedure for Utilisation

• Select Ster-Kinekor under the Entertainment section of My Deals and then select Buy Now.
• Select your payment method, then select Pay Now and follow the prompts.
• Complete the PayU process.
• Access Movie vouchers in the My Wallet section of Rewards under Vouchers.

13. Dining

Dining offers extraordinary value and entitles a 1Life Rewards member to buy one meal & get refunded on the second meal up to the value of R120 at over selected restaurants countrywide

• This dining benefit is managed by Direct Rewards on behalf of 1Life Rewards.
• Refund claims are processed by 1Life Rewards and not the restaurant. All benefit queries & questions should be referred to 1Life Rewards by calling 0878 250 045 or by emailing [email protected].
• The Dining/online delivery benefit entitles you as a 1Life Rewards Member to a refund on the second most expensive meal, provided that:
  • No less than 2 meals and 2 drinks are purchased per membership when dining,
  • If you are ordering takeaways no less than 2 meals and 2 drinks are purchased per membership for takeaways,
  • You have not exceeded your maximum dining benefits for that month; and,
  • You are at least 18 years of age; and,
  • You are a current active member of the 1Life Rewards programme
  • The refund will be calculated on the second most expensive meal on the bill, up to a maximum of R120. Your claim will be verified with the restaurant to ensure validity.
• Your claim will be processed within 5 working days.
• The Dining benefit:
  • Can only be redeemed at selected restaurants which can be found on the 1Life Rewards App. We shall be entitled, in our sole and absolute discretion, to amend the list of restaurants from time to time. Whilst every effort will be made to ensure that all listed restaurants are trading, Direct Rewards will not be held liable in the event of any restaurant closures.
  • Is based on the restaurants standard prices.
  • Is not applicable with any special offers, promotions, discount vouchers or programs.
  • Can be used when purchasing takeaways directly from a listed restaurant or the third- party take away providers Mr D, Uber Eats, Bolt and Order In;
  • Can only be used once per restaurant per day.
  • Can only be used a maximum of 3 times per day and up to a maximum of R1,000 approved refunds per month.
  • Does not apply to desserts, extras, toppings, sides e.g. build your burger, extras on pizza etc.
  • Applies to individual line items on the menu whereby only one discount applies.
  • A maximum of two memberships may be used per order, provided they are under different names.
  • Each member must claim separately.
• Your refund will be calculated as follows:
  • Membership 1: 2nd most expensive meal on the bill up to max R120.
  • Membership 2: 4th most expensive meal on the bill up to max R120.
• Refund claims:
  • Must be submitted within 24 hours of you ordering your meal; and,
  • Will be deposited into the bank account in the name of the member only; and,
  • Must include a complete and legible claim submission; and,
  • Must include the original restaurant receipt clearly displaying the restaurant name, receipt number, date and time (card receipts not accepted) in the form of a clear photo; and will not be processed if
  • The details on your receipt (restaurant name, date) do not match your “claim” or if the time of payment is over 24 hours from your “claim” time.
  • Membership is non-transferable.
• Clients can submit their restaurant or online delivery receipts from suppliers such as Mr D, Uber Eats, Bolt, Order In, subject to the restaurant being part of the current selected restaurants
• All receipts must have the following information present:
  • Order date and time together with order/receipt number this should be aligned to the discount activated on the 1Life Rewards App.
  • Minimum of 2 meals.
  • Minimum of 2 drinks.
  • The total value of the invoice excluding the delivery charge must be visible on the receipt.
  • Any delivery charge will not be considered for a refund.
• 1Life Rewards and its service providers are in no way affiliated with any of the third-party delivery operators mentioned in this benefit. The choice to make use of these delivery operators is solely at the discretion of the restaurant involved.
• 1Life Rewards and/or its third parties accepts no responsibility for the quality of service and/or meals at any of our dining partners. Furthermore, 1Life Rewards, its third parties will not become involved in any disputes between members and restaurants.
• 1Life Rewards and/or its third parties may amend its terms and conditions may be amended from time-to-time.

14. Soccer Tickets

The benefit is only for Premier League soccer matches in South Africa and exclude Cup, Derby matches and/or International fixtures

• A client will pay for the Soccer voucher in the 1Life Rewards App which can be redeemed for the desired soccer game at any Money Market counter of any Shoprite, Checkers and Checkers Hyper.
• The soccer voucher does not guarantee ticket availability.
• The client should reserve a voucher at least 5 working days before the match to ensure a higher probability of ticket availability, as well as allowing adequate lead time to collect the tickets.
• The benefit applies only to regular priced stand tickets and not any box or VIP tickets.

The Voucher has specific terms and conditions, as listed below:

• Vouchers do not guarantee entry to a stadium.
• Your voucher cannot be refunded or exchanged for cash or credit.
• Soccer vouchers are valid for 3 months from the date of issue, and thereafter the voucher value will be lost if not utilised.
• The bearer of the soccer voucher will be deemed to be the owner of such voucher.
• You are limited to 15 soccer vouchers per month.
• When you use your voucher you must sign a voucher payment slip at the Money Market counter.

Procedure for Utilisation

• Purchase your soccer voucher in the 1Life Rewards App.
• Receive your soccer voucher number in the My Wallet section of the 1Life Rewards App under Vouchers.
• Go to your closest Shoprite, Checkers or Checkers Hyper Money Market counter and book your Soccer Ticket through Computicket.

15. Fast Food

• This Fast Food Voucher Benefit is managed by Direct Rewards on behalf of 1Life Rewards Conditional discount vouchers are processed by wiGroup on behalf of Direct Rewards and not the franchise. Please refer all benefit queries and questions to the 1Life Rewards Contact Centre by calling 0878 250 045 or by emailing [email protected]
• The Fast Food benefit entitles you as a 1Life Rewards member to a discount voucher on your next meal purchased from a participating store, provided you:
  • Spend R150 or more excluding the delivery fee to qualify for R30 voucher.
  • Spend R100 or more excluding the delivery fee to qualify for R15 voucher.
  • Submit your claim within 24 hours of visiting the Steers outlet or ordering via the Steers App.
  • In order to spend the conditional voucher a minimum order of R50 excluding the delivery fee is required on your next purchase.
  • For mobile App redemptions, clients will need to adhere to Steers mobile app T&C’s
  • Add voucher number before selecting payment method.
  • Vouchers will not be reissued on a minimum spend of R50 excluding the delivery fee
  • To qualify for a voucher reissue you will need to purchase food to the value R100 and more excluding your voucher spend.
  • Your voucher is valid for one use only.
  • You are limited to 30 claims per month.
  • All claim submissions will be vetted and approved by the Direct Rewards based on the above criteria.
• The refund will be calculated as per the qualifying criteria and amount spent on the bill, up to a maximum of R30.00 (thirty rand) and R15.00 (fifteen rand), as applicable. Your claim will be verified to ensure validity.
• Your claim will be processed within 3 working days. Please note that claims received on a Saturday, Sunday or public holiday will incur an additional days processing time.
• The Fast Food benefit:
  • Can only be redeemed at participating outlets. We shall be entitled, in our sole and absolute discretion, to amend the list of outlets from time to time. Whilst every effort will be made to ensure that all listed outlets are trading, Direct Rewards will not be held liable in the event of any restaurant closures; and
  • is based on the outlets standard prices; and
  • applicable with any special offers, promotions; and
  • not applicable in conjunction with any discount vouchers or loyalty programs; and
  • can only be used once per outlet per day; and
  • applies to individual line items on the menu whereby only one discount applies; and applies to meals that include drinks including specials

16. Counselling

• This benefit is available to all 1Life Rewards Members.
• The benefit may be utilised by you the 1Life Rewards Member who can be verified on the call.
• There is no cost for using this benefit.
• There is no limit to the number of times a member may utilise the benefit.
• The service is available 24/7, including public holidays.
• Members must contact us by either calling 0860 10 92 40 or using USSD *130*3272*43# or emailing [email protected]
• On receipt of a call, the reason for the call will be assessed and answered accordingly by the support team.
• General, factual, information about the COVID-19 virus will be provided as follows:
  • What is the Corona Virus?
  • How does it spread?
  • Where have cases occurred?
  • What are the symptoms?
  • How to avoid contact?
  • Travel information and travel warnings; and
  • General hygiene information.
• The counselling is only provided in connection with any Traumatic Event. All calls will be directed to a qualified trauma counsellor who will provide telephonic debriefing and counselling support.
• A Traumatic Event is defined as:
  • acute stress or anxiety;
  • gender-based violence;
  • physical abuse;
  • emotional abuse;
  • rape;
  • any social issue that can lead to trauma;
  • armed robbery or involvement in a serious accident;
  • death of a spouse or child or family member, close friend or work colleague;
  • diagnosis of a life-threatening condition;
  • house fire or floods; and
  • contracting or having a family member with COVID-19.
• Kindly note that this is not a diagnostic service and if your symptoms continue or you feel as though you are becoming more ill, you must consult your doctor or nearest clinic.
• This benefit is not provided as medical treatment and will not substitute, add or replace medical treatment by a qualified medical practitioner.
• The services provided under this benefit should not be construed as medical advice, or be taken as diagnostic or treatment, or as substitution for seeing your doctor. The services provided are for information and education purposes only.

17. Complaints and Query Resolution

If you have a 1Life Rewards query or complaint please call the 1Life Rewards Contact Centre on 0860 105 194 or email us on [email protected]

The Reward contact centre operating hours are Monday to Friday: 8am to 5pm and Saturdays from 08h00 to 13h00, Sundays and Public Holidays.