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We’ve made it even easier to claim on your 1Life Insurance policy. We want your policy to change your loved ones’ lives, which is why we strive to make it quick, convenient, and easy to claim. Our new claims page does just that, giving you more ways to submit your 1Life Insurance claim!
Find our claims page
Visit our website and click on “claims” in the menu at the bottom of the page to access our new claims page. Or use this link: https://www.1life.co.za/claims
Four ways you can claim
There are four ways you can submit a claim for your 1Life Insurance policy. Choose the option that best suits you and/or your beneficiary.
Online
Visit the claims page and click on the “submit a claim online” tab. Complete the fields online, following the onscreen instructions and prompts. You will need to know what kind of policy the deceased had, such as funeral cover or life insurance, as well as their personal details, including full name and ID number. You can also upload required documents online, such as the death certificate and ID.
If you've got a question our client services consultants are here to help. Leave your details and we will call you back.
Email 1Life Insurance to notify us of the claim. A dedicated claims consultant will contact you within 24 business hours and advise you on the forms and documents we need.
- Funeral claims: [email protected]
- Life cover, disability, and dread disease cover claims: [email protected]
Call us
You can also call us on 0860 10 51 96 and speak to a skilled 1Life Insurance consultant who will take you through the claims process and let you know what forms and documents we need.
Let us call you
You can also request a callback. Go to our claims page and click on the “call me back” tab. Fill in the form, and one of our claims consultants will respond to your request by email or call you within 24 business hours. Remember to have your ID and policy number on hand.
What can you expect when you claim?
We will allocate a dedicated claims consultant to your claim, who will guide you through the process, contact you with updates, and let you know what documentation is required.
Use 1Life Insurance’s funeral planning guide to help you plan ahead
In a time of grief, it can be challenging to know exactly what to do and when to ensure that all the official admin is completed and the deceased’s wishes are followed. Our 1Life Insurance Complete Funeral Planning Guide provides details, checklists, and all the information you need to navigate a loved one’s passing, from preparing before death, to what to do when a death occurs, when and how to claim, and how to manage and wrap up their affairs. Download it today!
Claiming made easy
Your 1Life Insurance policy can change your loved ones’ lives. Claiming on a policy can be overwhelming, especially in a time of grief. Now, you can choose your preferred way to claim, including online, in your own time. Our easy-to-follow claims submission process ensures you can claim quickly, giving you more time to spend with family and friends.