How can your broker consultant help you?

Your 1Life insurance broker consultant helps you with applications and queries and is a product expert. Can they do more and help you grow your business? 1Life Insurance’s broker consultants can! They are your sole point of contact, your problem solver, ready to help you find the best platforms so you can analyse your business, structure your commission for improved cashflow, and more. Ask them these questions to find out how they can help you manage your business better, and how you can save time using digital tools and tech.

1. Are you my point of contact for all my 1Life Insurance queries, or will I need to deal with another consultant and/or a call centre?

1Life Insurance’s broker consultants are the only point of contact for their financial advisers. They are skilled experts who help financial advisers with queries, claims payment questions, commission queries, and any problems or general concerns.  Your broker consultant takes responsibility from the moment your questions are raised to the moment they are resolved. And no, you won’t need to contact a call centre!

2. Can you help me grow my business across all market or client segments?

We can! Your 1Life broker consultant will have unique insights into how different markets function and where the growth opportunities are, such as facts and figures on the number of government employees with a steady income that make up a large percentage of the mass market. They can also help you find ways to manage risks, such as using stop orders instead of debit orders for premium payments, which can improve your collections up to 97%.

In addition, they can advise on products ideally suited to different markets. For the emerging and mass markets the 1Life Generational Plan has no maximum age-limit and qualifies as a SASSA grant deduction policy and the essential funeral plan automatically includes all four parents on a policy.  For affluent markets, 1Life Insurance offers Pure Life Cover and Pure Life Cover Plus, with cover of up to R10 million available, as well as a range of investment products, including onshore and offshore investment opportunities.

3. My clients need to improve their financial literacy – can you help?

You play a vital role in helping your clients understand debt, budgeting, saving, investing, and risk management - the five pillars of financial literacy, and we are here to help you too! Your broker consultant can share ideas on how to improve your clients’ financial literacy while keeping your business productive.

1Life Insurance has tools to help, such as the insurance and financial term glossary that we created to help your clients understand common financial industry terms. Your clients can also take the free personal finance courses from, Truth About Money, a 1Life Insurance initiative, to help them build their financial knowledge and learn practical ways to manage budgets, debts, and investments.

4. Are you able to pay claims quickly?

Valid claims can be paid within 24 hours. Qualifying claims can be paid in 5 minutes, so ask your broker consultant how to ensure you clients’ valid claims can be paid quickly! 1Life Insurance also has a lower than industry average complaints overturn ratio, as per the 2022 Annual Report of the Ombudsman.

5. Can you help me decide which tech and tools I should be using in my business?

We can show you how different tools and platforms can help your business! Your broker consultant can advise and when appropriate, offer training to ensure you spend less time on admin and more time with clients.

1Life Insurance broker consultants will show you how to use 1Life Insurance's bespoke systems, such as the broker online platform, one of the first comprehensive digital solutions for emerging market advisers. Launched in 2019, the broker online platform is web-based and can be accessed using any smart device, allowing advisers to sell, administer and service clients online, anywhere. It's paperless and can reduce onboarding time from two weeks to 35 minutes! 1Life Vantage, for life and investment advisers, is a digital solution that enables optimised financial planning, investment and risk product advice, as well as ongoing service to clients.

6. How can you help me with my business plans?

Your broker consultant can help you use the 1Life Insurance Business Plan Tool in your business so you can become more productive and efficient, reduce lapse rates, and identify growth opportunities. Lower lapse rates not only benefit your clients, they also open up opportunities for more favourable commission structures, such as reducing clawbacks, ultimately giving you a more stable and certain income! Ask them today!

7. Will you support my marketing efforts?

Yes! From traditional marketing material such as brochures, to social media posts that you can co-brand and use on your social media feeds, your 1Life broker consultant will have options and ideas of how you can market your business and maintain contact and relationships with clients.

8. And finally - are you supported?

1Life Insurance has a team backing our broker consultants, helping them with market knowledge, technical skills, access to underwriters, as well as advice on how to manage and grow your business.

 They are supported, so they can support you!   

What 1Life Insurance’s broker consultants said

We chatted to 1Life Insurance’s broker consultants and the team supporting them to find out what they want advisers to ask them. Their top plea: We are here to help you and your business, ask us today how we can grow your business together!

“I work alongside you, with you and I want to achieve the same goals as you, for your clients and for your business.”

“Your broker consultant is your business partner. They support you and bring ideas and insights that can help you service your clients. Engage with your broker consultants!”

Always ask, never assume

Broker consultants have evolved into business and industry experts. They are ready to help financial advisers, so even if you think they won’t be able to assist, just ask! Their expertise stretches far and wide and so do their contacts. Chances are, they will be able to help you and your business.